Privacy Policy
Last Updated: January 2026 • Applies to QuestSide Real Estate (Valorem Real Estate)
1. Regulatory Overview
QuestSide Real Estate ("QuestSide", "we", "us", or "our") is a licensed real estate brokerage operating under Abu Dhabi Department of Economic Development (DCC: 95794) and RERA registration ORN 300. We are committed to protecting the privacy and personal data of our clients in strict compliance with UAE Federal Decree-Law No. 45 of 2021 regarding Personal Data Protection (PDPL).
2. Information We Collect
We collect personal information necessary to deliver property brokerage, landlord representation, and asset management services, including:
- Contact Details: Full name, email address, telephone/WhatsApp number, nationality, and residency status.
- Property Interests: Desired location, budget, preferred property type, and investment timeline.
- Verification & Compliance Documents: Passport copies, Emirates ID details, and Know-Your-Customer (KYC) documentation required by anti-money laundering regulations.
- Technical Logs: IP addresses and session metadata automatically processed during website usage.
3. Purpose of Processing
Your personal data is processed exclusively for authorized business activities, including:
- Facilitating property viewings, sales agreements, and tenancy contract registrations.
- Executing 24/7 SLA maintenance emergency dispatches and landlord reporting.
- Processing Golden Visa qualification inquiries in coordination with government authorities.
- Fulfilling legal obligations under UAE RERA, DLD, and anti-money laundering (AML) frameworks.
4. Data Protection & Confidentiality
We implement enterprise-grade security protocols, including encrypted communications and access-controlled storage servers. We strictly prohibit the unauthorized sale, disclosure, or commercial distribution of client personal data to third-party marketing brokers.
5. Data Subject Rights
Under the UAE PDPL, you possess the right to request access to your personal data, rectify inaccuracies, request erasure, or restrict processing. To exercise these rights, please contact our Compliance Officer at: